*Please note we require a 24 hour cancellation or you will be invoiced & charged a $50 penalty. You will not be allowed to reschedule your appointment until it is paid in full. By booking this appointment, you have agreed to our cancellation policy.
Please note only one discounted service is allowed per person & it will be redeemed at the time of an appointment booking. In the event of a late cancellation, you will only be able to use this treatment if the $50 fee is paid in full. In the event of a No Show for your appointment, that appointment will be forfeited. Thank you for understanding our policy as a small business.
Our goal is to provide quality individualized service in a timely manner. No-shows, late arrivals and last minute cancellations inconvenience clients and DEEP BLUE MASSAGE THERAPY/SLIM SESSIONS. Cancellations with less than 24-hour notice are difficult to fill and our 24-hour notice cancellation policy is in place out of respect for all clients and DEEP BLUE MASSAGE THERAPY/SLIM SESSIONS. This policy will enable us to open otherwise unused appointments to better serve the needs of all clients.
Policies regarding Late Cancellations, Late Arrivals & Missed Appointments
Late Cancellations: A cancellation is considered to be late when the appointment is cancelled without a 24-hour advance notice. Any appointment cancelled with less than 24-hour will be charged $50. You will not be allowed back onto the schedule until the $50 fee is paid. If treatment was prepaid and bought as a package, it will automatically be forfeited. There is no exception to this rule since we are a small business. The client is responsible for rescheduling the cancelled appointment utilizing the online booking tool.
Cancellation of Appointments: In order to be respectful to other clients, please be courteous and cancel thru our online booking system or call or text DEEP BLUE MASSAGE THERAPY/SLIM SESSIONS promptly if you are unable to show up for an appointment. This time will be reallocated to someone who may have waited weeks for an appointment. If it is necessary to cancel your scheduled appointment, we require at least 24 hours notice. Appointments are in high demand, and your early cancellation will allow the time slot to be filled. Please note multiple cancellations may take you off the membership list for Slim Club.
How to Cancel your Appointment: Please cancel your appointment by using the online booking site or directly from your text or email reminders which are sent to you 24 to 48 hours before your appointment. Please note that the online booking site will NOT allow you to cancel an appointment with less than 24 hours notice & you will need to call or text 404-423-1146 and you will be charged a $50 cancellation fee. You are responsible for rescheduling your cancelled appointment using the online booking calendar.
No Show Policy: A No Show is when a client does not show up for a confirmed appointment. A No Show will result in a $50 No Show Fee & that session being forfeited. There is no exception to this rule since we are a small business & this costs us time and money. No Show clients will also not be allowed in the Monthly Maintenance Club & will no longer be allowed to book appointments at Deep Blue Massage Therapy/Slim Sessions.
Late Arrivals: If you arrive late to an appointment, it will shorten your session. If you are over 15 minutes late and we have not heard from you, we will consider you a “No-Show” and that session will be forfeited. We understand sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten your session. For example, if your scheduled session was an hour and you arrive 10 minutes late, you will be charged for the full session and you will only receive 50 minutes for your session, including measuring and changing time.
By booking an appointment, you acknowledge that you have read and agree to the terms of the Cancellation Policy for DEEP BLUE MASSAGE THERAPY/SLIM SESSIONS as described above. Thank you for your understanding & cooperation.